[Q30-Q52] 2022 Updated 1Z0-1037-21 Tests Engine pdf - All Free Dumps Guaranteed!

NO.30 In Knowledge Advanced, which three tasks can be filtered? (Choose three.)

tasks related tospecific content types only

tasks that are assigned

open tasks only

tasks for specific users

tasks that are unassigned

NO.31 You have created a new answer article for your customer but when you are trying to see that answer article on the Customer’s Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

There is no answer content added to the answer article.

There is no display position defined for the answer article.

The answer status is not set to public or custom status of status type “public”.

The answer article is not assigned to any staff member/staff agent.

There is no search term added in the answer keyword list.

The answer is not assigned to any product/category that is visible to a customer.

NO.32 Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?

Create a level filter using the count () function.

Create a group filter using the rel_date_diff() function.

Use the date_add() function.

Use the date_diff() function nested in the name_format() function.

NO.33 Which two statements are true about replacement tokens? (Choose two.)

They enable re-use of existing content of any data type in variables.

They enable management of standardized content from a singleresource.

They enable creation and storage of complex content consisting of integrated text and images multiple times.

They enable re-use of content in a standardized form.

NO.34 Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

content life cycle events

notification configuration

configured workflow processes

user roles

privileges

NO.35 Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

Product/Category

Keywords

Status

Access Level

Assigned account value

Attachments

Summary

Display Position

NO.36 Which two features can you use toconnect output levels in a report? (Choose two.)

drill-down filters

grouping

drill-down links

variables

dashboards

NO.37 You observe thatwhen customers search with the keyword “IPhone 7” they get thousands of results, but when they search with “IP7” they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords “IPhone 7” or “IP7” or any related search term.
What should you do?

Include search terms in Stop Words

Include the search terms in Answers Keywords

Add all related search terms to an aliases.txt.file.

Include search term in Search priority word.

Include the search terms in both Answer Keyword and Stop Word.

NO.38 Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A Workflow process can only be used while creating and editing the articles.

In Workflow you cannot reassign a task to another user or team.

Once a user rejects the article, the system automatically deletes the article.

Once a user rejects the article, it moves to the previous step.

A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.

NO.39 What should you do to ensure two published answers are always returned for a specific search word?

Create multiple Priority words that share the same name.

List the search word under both Answers Keywords and Stopwords.

List the search word under Stop words.

List the search word under Answers Keywords.

Create multiple search words associated within a single priority word group.

NO.40 You want to create a report that you can restructure to display different groupings by selecting different fields to use as the columns, rows, and output fields.
Which type of report should you create?

Dashboard

Cross tab report

Linked report

Custom report with slice bucket

NO.41 Which two statements are true about Connect Web Services? (Choose two.)

If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.

Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.

Connect Web Services should only be used for read-only data.

Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.

NO.42 Which filter type should you use in a report to display data in a tree structure?

Auto filter

Rollup

Slicing by column

Slicing by bucket

NO.43 What arethe standard status types for answers?

Private, Published, Proposed, Review

Public, Proposed

Published, Proposed

Private, Public

NO.44 Which action can be performed on published reports?

enable drill-down links for report levels

modify report permissions

activate run-time selectable filters

add page breaks

NO.45 What is the purpose of an SLA in Knowledge base?

to group and refine related answers based on the product and the service level

to provide access to theanswers based on the customer service level agreement matching the answers’ access level

to give permission to users to add questions in a forum based on the service level

to rank customers based on the number of answers posted in a forum based on the service level

NO.46 Which five components can be used to filter the Authoring inbox? (Choose five.)

Product and Categories

User

Assignment status

Rating

Views

Content Types

Locales

Consoleroles

NO.47 An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?

The user cannot delete it because it directly affects the reference document that the translation document is based upon.

The user cannot delete the translated document; you have to remove it from the user’s access by unpublishing a version.

The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.

The user needs Admin permission to delete the translated document.

NO.48 How can you access the Report Explorer?

Home > Configuration > Report management > Report explorer

Home > Configuration > Report Explorer

Home > Analytics > Report Explorer

Home > Analytics > Report management > Report explorer

Home > Configuration > Report management

NO.49 A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

It can request translations of articles.

It can change views of articles.

It cannot delete articlesfrom the Content Type.

It can publish and un-publish articles.

It cannot change the owner of articles.

It cannot change product/category of articles.

NO.50 What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

30 MB

25 MB

10 MB

5 MB

20 MB

NO.51 What does the response requirement in an SLA specify?

the overall maximum time limit for the initial response and resolution for each incident.

individual time limits for the initial response time and subsequent resolution asper the business hours.

initial response time limit to all customer inquiries within one business day.

the maximum number of days allowed for the resolution of an incident as per the business hours.

NO.52 In Knowledge Advanced, which section displays the lock status?

Reports

Properties

Overview

Analytics

[Q30-Q52] 2022 Updated 1Z0-1037-21 Tests Engine pdf – All Free Dumps Guaranteed!

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