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| Topic |
Details |
| Topic 1 |
- Explain The Methods For Populating And Maintaining Account And Contact Data Using Data Enrichment Tools
- Given A Set Of Requirements, Determine How To Support Different Sales Process Scenarios
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| Topic 2 |
- Given A Scenario, Determine How To Facilitate A Successful Consulting Engagement (Plan, Gather Requirements, Design, Build, Test, And Document)
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| Topic 3 |
- Given A Scenario, Determine The Key Features That Help To Enable And Measure Sales Productivity And Adoption
- Identify Use Cases And Considerations For Using Email And Productivity Tools
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| Topic 4 |
- Describe The Implementation Considerations Of Multi-Currency On Reports And Dashboards
- Explain The Use Cases And Considerations For Integrations Common To Sales Cloud Implementations
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| Topic 5 |
- Given A Scenario, Analyze Customer Requirements To Determine An Appropriate Solution Design Considering Capabilities, Limitations, And Design Trade-Offs
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| Topic 6 |
- Given A Set Of Requirements, Design An End-To-End Sales Process From Lead To Opportunity To Quote To Close To Order
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| Topic 7 |
- Given A Scenario, Identify An Appropriate Approach When Designing The Lead Conversion Process
- Describe The Implementation Considerations When Designing A Sales Process
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| Topic 8 |
- Given A Set Of Desired Metrics, Determine The Appropriate Report, Dashboard Or Reporting Snapshot Solution
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| Topic 9 |
- Given A Scenario, Identify The Appropriate Mobile Solution To Improve Sales Productivity
- Explain The Use Cases And Best Practices For Using Content Vs. Salesforce Files In The Sales Process
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| Topic 10 |
- Explain How Marketing Capabilities Support The Sales Process
- Given A Scenario, Recommend Appropriate Methods For Lead Scoring And Criteria For Lead Qualification
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| Topic 11 |
- Explain The Use Cases And Considerations For Data Migration In Sales Cloud
- Given A Scenario, Analyze The Implications And Design Considerations Of Large Data And Transaction Volumes
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| Topic 12 |
- Given A Set Of Requirements, Determine The Appropriate Forecasting Solution
- Describe The Impact Of Multi-Currency On Opportunities
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| Topic 13 |
- Given A Scenario, Determine When It Is Appropriate To Include Custom Application Development Or A Third-Party Application
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| Topic 14 |
- Explain The Best Practices For Managing Lead Data Quality
- Identify Use Cases And Design Considerations For Social Accounts And Contacts
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| Topic 15 |
- Given A Scenario, Determine Appropriate Sales Deployment Considerations
- Given A Scenario, Measure The Success Of A Sales Cloud Implementation Project
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| Topic 16 |
- Describe The Appropriate Uses Cases For Account And Opportunity Teams And The Effect On Sales Roles, Visibility, Access, And Reporting
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| Topic 17 |
- Explain The Capabilities, Use Cases And Design Considerations Of Salesforce Mobile Applications Pertinent To The Sales Process
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| Topic 18 |
- Describe The Relationships Between Opportunities To Assets, Product Line Items And Schedules, Price Books, Quotes, Contracts, Campaigns, Etc
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| Topic 19 |
- Explain The Capabilities And Use Cases For Enterprise Territory Management
- Explain The Capabilities, Use Cases And Design Considerations When Implementing Orders
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| Topic 20 |
- Explain The Use Cases For Communities And Sites In The Sales Process
- Identify The Impact Of Enabling Communities
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| Topic 21 |
- Explain The Factors That Influence Sales Metrics, Kpis And Business Challenges
- Explain Common Sales Processes And Key Considerations
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