Feb 20, 2023 Updated 820-605 Dumps Questions For Cisco Exam [Q64-Q86]

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Feb 20, 2023 Updated 820-605 Dumps Questions For Cisco Exam

Best Value Available Preparation Guide for 820-605 Exam

NO.64 What are two examples of leveraging data to identify a customer barrier? (choose two)

 
 
 
 
 

NO.65 Which two metrics are used by Customer Success Managers to measure customer success? (Choose two.)

 
 
 
 
 

NO.66 Which adoption barrier results from failing to identify key stakeholders?

 
 
 
 

NO.67 A customer does not feel they have received value from a software solution, and the 3-year contract is expiring in 60 days. The customer is hesitant to continue spending money and is considering other alternatives. Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal?

 
 
 
 

NO.68 A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the Customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?

 
 
 
 

NO.69 Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)

 
 
 
 
 

NO.70 Which statement describes the difference between customer success and customer sales?

 
 
 
 

NO.71 A customer has finalized all of their solution planning and will be deploying it over the next two weeks. As the customer Success Manager, what is the next logical step to focus on for the customer’s lifecycle journey?

 
 
 
 
 

NO.72 The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?

 
 
 
 

NO.73 Refer to the exhibit.

Which initial action does a Customer Success Manager take?

 
 
 
 

NO.74 The Customer Success Manager is preparing for a review meeting. The customer has asked for a balance between subjective and objective metrics. Drag and drop the inputs from the left onto the correct subjective and objective categories on the right.

NO.75 Which two actions are in adoption campaign? (Choose two.)

 
 
 
 
 

NO.76 Which definition of customer success is true?

 
 
 
 

NO.77 Which action should be taken to identify and remove barriers when a customer moves from the Implement to the Use stage in the lifecycle?

 
 
 
 

NO.78 Which statement describes an end user adoption barrier?

 
 
 
 

NO.79 Which definition of customer success is true?

 
 
 
 

NO.80 Which type of analytics has telemetry that shows the customer’s use of the software and defines what has happened to date?

 
 
 
 

NO.81 Which activity reduces the risk of chum?

 
 
 
 

NO.82 The customer wants to reduce their exposure to security events. Which business outcome is critical to the company’s success?

 
 
 
 

NO.83 Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications. Which two main barriers to adoption does the customer face? (Choose two.)

 
 
 
 
 

NO.84 Which definition of customer success is true?

 
 
 
 

NO.85 Which two outcomes are expansion opportunities within customer success? (Choose two.)

 
 
 
 
 

NO.86 From a Customer Success perspective, which reason to monitor your customer’s health is the most important?

 
 
 
 

How to book the Cisco 820-605: Cisco Customer Success Manager Exam

These are the following steps for registering for the 820-605 exam test:

  • Step 1: Visit to 820-605 Exam Registration
  • Step 2: Sign up/log in to the Pearson VUE account
  • Step 3: Search for 820-605 Certifications Exam
  • Step 4: Select Date, time and confirm with a payment method

Cisco 820-605 Exam Topics:

Section Weight Objectives
Success Plan Creation 25% – Identify the product or solution purchased
– Identify key stakeholder roles
– Validate the desired business outcome based on information obtained from key stakeholders
– Identify critical success factors to connect to business outcomes
– Analyze the account baseline to identify gaps

  • Tools
  • Process
  • People

– Analyze a customer health score

  • Product Usage
  • Product Quality
  • Customer Sentiment
  • Customer Financials

– Describe the common elements of a customer success plan
– Explain the purpose of targeted use cases
– Identify the individuals and responsibilities within a RACI
– Explain how outcomes, Key Performance Indicators (KPI) and metrics contribute to customer value achievement
Expand Opportunities and Renewal 15% – Describe types of expand opportunities

  • Additional features
  • New use cases
  • Additional User groups
  • New solutions
  • Change management services

– Identify potential expansion opportunities across the customer lifecycle from a customer success plan
– Create an adoption campaign to identify expand opportunities
– Update customer success plan with expand opportunities
– Explain the elements of a renewal risk analysis
– Create mitigation plans that address risk factors
Customer Success Management 20% – Explain the elements of customer onboarding

  • Deployment planning
  • Priority success focus
  • Timeline to value
  • Feature matrix utilization

– Explain the purpose of essential customer management activities

  • Customer and industry observations
  • Customer conversations and interactions
  • Account data and scoreboard review
  • Capturing moments of success
  • Success Plan review

– Explain communication needs of stakeholders

  • Customer Executive
  • Account Manager
  • Customer User
  • Services
  • Business Unit

– Describe the Quarterly Success Review process
– Identify outcomes from a Quarterly Success Review
– Identify opportunities for customers to act as advocates

 

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