Ultimate Guide to Prepare Field-Service-Consultant Certification Exam for Field Service Lightning program in 2023 [Q13-Q27]

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Ultimate Guide to Prepare Field-Service-Consultant Certification Exam for Field Service Lightning program in 2023

Use Real Field-Service-Consultant Dumps – Salesforce Correct Answers updated on 2023

Salesforce Field-Service-Consultant Exam Syllabus Topics:

Topic	Details
Topic 1	Determine the appropriate option to execute Complex Work in FSL Illustrate how to configure Work Order Milestones
Topic 2	Understand the usage of Field Service Lightning for DateTime tracking fields Explain the difference between a multi-day Service Appointment and a standard Service Appointment
Topic 3	Distinguish between Field Service Mobile and Salesforce Mobile app capabilities Decide on the appropriate Schedule Policy to achieve the business requirements
Topic 4	Outline the differences between aerial versus street-level routing Distinguish between FSL license types and when to deploy them
Topic 5	Given a scenario, decide the appropriate type of optimization service to use Recommend the appropriate Service Territories and their Members
Topic 6	Determine the appropriate dispatch strategy for an organization Apply the appropriate life cycle of a Service Appointment required to execute a Work Order

The Salesforce Field-Service-Consultant Certification Exam is a valuable credential for professionals who want to advance their careers in the field service industry. It demonstrates your expertise in the field service domain and validates your skills in using Salesforce technology to improve field service operations. Additionally, it can increase your earning potential and enhance your job prospects, as many organizations prefer to hire certified professionals.

QUESTION 13
To ensure that preventative maintenance work can be completed on time. Universal Containers wants to automatically generate Work Orders 14 days before the next suggested maintenance date.
How should the Consultant meet this requirement?

Define a generation horizon of 14 days.

Define a generation timeframe of 14 days.

Configure Auto-generate Work Orders to True.

Define a generation horizon of 20,160 minutes.

QUESTION 14
Universal Containers (UC) wants to deploy Knowledge to its field team.
How should UC ensure its Technicians can access Knowledge Articles offline?

Write a workflow that associates Articles to Work Orders based on a picklist on the Work Order.

Use Work Types to assign associated Articles to Work Orders.

Use the Salesforce mobile app with deep linking to the Salesforce Field Service mobile app.

Create a custom mobile app that syncs articles based on Service Appointment assignments.

QUESTION 15
Northern Trail Outfitters is having their regional supplier conference and wants to allow attendees to reques event-specific safety notifications, schedule or room changes, and surprise pop-up sessions.
Which solution should they use7

Existing Email Event Notification Subscription

CloudPages opt in to Event Journey

Keyword opt in and SMS Messaging

Smart Capture and Triggered email messaging

QUESTION 16
At Universal Containers, the Service Territory member’s time zone is one hour behind the Service Territory time zone.
How should the Consultant ensure proper scheduling and optimization for the member?

Add one hour to the start and end times on the Service Territory.

Change the time zone on the Service Territory Member’s user record to match the Service Territory’s time zone.

Add one hour to the start and end times on the Service Territory Member’s Operating Hours.

Subtract one hour from the start and end times on the Service Territory.

QUESTION 17
Universal Containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the Consultant configure to meet this requirement?

Required Resource

Preferred Resource

Service Crew

Technicians with Required Skills

QUESTION 18
Northern Trail Outfitters wants to provide near real-time data in a 30-day welcome Journey.
Which data setup should thty use for decision splits?

Journey Data queried from main data extension

Contact Data using Synchronized Data Sources

Journey Data using CRM Report Import Activity to Salesforce Data Extension

Contact Data Mapped through Salesforce Marketing Cloud Profile Attributes

QUESTION 19
Universal Containers (UC) wants to better understand their service business and Field Service Technician terms’ schedules. A Consultant suggested UC start to forecast and plan. Which two abilities does forecasting and planning provide?

Proactively adjust Service Contracts.

More accurately assign Work Orders based on skills.

Proactively adjust to address demand fluctuations.

More consistently meet customer response times.

QUESTION 20
universal container wants its technician to follow a standard operating procedure (S O P) while performing maintenance on an individual asset. Each operation should be captured independently to allow technician to enter note and update status they progress with the work preventative maintenance should be with a single visit Which data model should the consultant recommend to the universal container?

Work order to represent the preventative maintenance on the asset – work order line item to represent the different operations – service appointment to represent the visit

Service appointment to represent ante the preservative maintenance on the asset – work order line item to represent the different operations – work order to represent the visit

Work order to represent the preventative maintenance on the asset – service appointment to represent the different operations – work order line item to represent the visit

Work order line item represent the preventative Maintenance on the asset – work order represent the different operations- service appointment to represent visit

QUESTION 21
What is the most efficient way for a Consultant to keep Technicians proactively informed about updates to their Service Appointments and Work Orders in the Field Service mobile app?

Utilize Schedules Jobs from the Field Service Admin app.

Enable Notifications in Field Service Settings.

Utilize Triggers to send emails to relevant users.

Enable Push Notifications in the Service Console app.

QUESTION 22
Universal containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all service appointments.
Which two customizations should the consultant recommend to meet this requirement?
Choose 2 answers

Select the new policy as the scheduling policy for the scheduled optimization job.

Create a custom quick action for booking appointments and candidates that use the new scheduling policy.

Create a new scheduling policy that includes service objectives in this order:
minimize overtime, minimize travel, preferred service resource, skill level, resource priority, asap.

Create a new scheduling policy that includes service objectives in this order: ASAP, Resource Priority, skill level, preferred services resource, minimize travel minimize overtime.

QUESTION 23
Universal Containers operates in a highly regulated industry. Technicians must conduct quarterly inspections for all customers in their region. Each inspection should be completed within a single visit and include all installed assets on site.
Which two Maintenance Plan settings should the
Consultant recommend? Choose ? answers

Service Appointment Generation Method = One Service Appointment per Work Order

Work Order Generation Method = One Work Order per Asset

Work Order Generation Method = One Work Order Line Item per Asset

Service Appointment Generation Method = One Service Appointment per Work Order Line Item

QUESTION 24
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

Enable Drip-feed to dispatch the next appointments.

Shuffle daily work manually via the Gantt.

Leverage Resource Schedule Optimization.

Configure the Auto Dispatch scheduled job.

QUESTION 25
Northern Trail Outfitters is investigating implementing MobileConnect to allow SMS messaging in their UK, Germany, and Swiss subsidiaries. Each subsidiary has its own business unit and they are trying to determine if a single long code could be used for all markets.
What functionality would tie to additional long code Implementation?

Do they need to support UTF-8 characters in their SMS?

Do they need to support different From Names by country?

Do they need to have independent reporting on SMS sends by country?

Do they need to support inbound messages in each country’

QUESTION 26
A customer asks why the send time values within an email are not being added to a Send Log.
Which two actions would successfully write send time variables to their Send Log7 Choose 2 answers

Match an AMPscript variable name to a Send Log field.

Use the WriteToLogO AMPscript function In the content.

Ensure the send log Is linked In an attribute group.

Enable send logging to a data extension during send process.

QUESTION 27
Universal Containers offers 2-hour versus 4-hour appointment booking windows for Gold versus Standard Customers. What should a Consultant recommend to offer appropriate appointment booking windows?

Service Due Date

Customer Working Hours

Customer Entitlement

Service Urgency

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Salesforce Field-Service-Consultant Exam Syllabus Topics:

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