220-1102 Exam Dumps Pass with Updated 2023 Certified Exam Questions [Q40-Q59]

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220-1102 Exam Dumps Pass with Updated 2023 Certified Exam Questions

220-1102 Exam Questions – Real & Updated Questions PDF

CompTIA 220-1102 exam is designed for individuals who have already passed the CompTIA 220-1001 exam and are looking to further their knowledge and skills in IT support. 220-1102 exam is ideal for individuals who are looking to pursue careers as IT support specialists, field service technicians, desktop support analysts, or help desk support roles. 220-1102 exam consists of 90 multiple-choice and performance-based questions and is timed for 90 minutes. Passing the exam requires a score of 700 out of 900 points. Candidates who successfully pass 220-1102 exam and the CompTIA 220-1001 exam are awarded the CompTIA A+ certification, which is a valuable asset in the IT industry.

NEW QUESTION 40
A technician receives a ticket indicating the user cannot resolve external web pages However, specific IP addresses are working. Which of the following does the technician MOST likely need to change on the workstation to resolve the issue?

Default gateway

Host address

Name server

Subnet mask

NEW QUESTION 41
Every time a user tries to open the organization’s proprietary application on an Android tablet, the application immediately closes. Other applications are operating normally. Which of the following troubleshooting actions would MOST likely resolve the Issue? (Select TWO).

Uninstalling the application

Gaining root access to the tablet

Resetting the web browser cache

Deleting the application cache

Clearing the application storage

Disabling mobile device management

NEW QUESTION 42
A technician is replacing the processor in a desktop computer prior to opening the computer, the technician wants to ensure the internal components are protected. Which of the following safety procedures would BEST protect the components in the PC? (Select TWO).

Utilizing an ESD strap

Disconnecting the computer from the power source

Placing the PSU in an antistatic bag

Ensuring proper ventilation

Removing dust from the ventilation fans

Ensuring equipment is grounded

NEW QUESTION 43
While assisting a customer with an issue, a support representative realizes the appointment is taking longer than expected and will cause the next customer meeting to be delayed by five minutes. Which of the following should the support representative do NEXT?

Send a quick message regarding the delay to the next customer.

Cut the current customer’s lime short and rush to the next customer.

Apologize to the next customer when arriving late.

Arrive late to the next meeting without acknowledging the lime.

NEW QUESTION 44
A developer is creating a shell script to automate basic tasks in Linux. Which of the following file types are supported by default?

.py

.js

.vbs

.sh

NEW QUESTION 45
A systems administrator is monitoring an unusual amount of network traffic from a kiosk machine and needs to Investigate to determine the source of the traffic. Which of the following tools can the administrator use to view which processes on the kiosk machine are connecting to the internet?

Resource Monitor

Performance Monitor

Command Prompt

System Information

NEW QUESTION 46
A technician receives a call from a user who is unable to open Outlook. The user states that Outlook worked fine yesterday, but the computer may have restarted sometime overnight. Which of the following is the MOST likely reason Outlook has stopped functioning?

Spam filter installation

Invalid registry settings

Malware infection

Operating system update

Operating system updates can sometimes cause compatibility issues with some applications, such as Outlook, that may prevent them from opening or working properly. This can happen if the update changes some system files or settings that Outlook relies on, or if the update conflicts with some Outlook add-ins or extensions. To fix this, the technician can try some of these troubleshooting steps:
Start Outlook in safe mode and disable add-ins. Safe mode is a way of starting Outlook without any add-ins or extensions that may interfere with its functionality. To start Outlook in safe mode, press and hold the Ctrl key while clicking on the Outlook icon. You should see a message asking if you want to start Outlook in safe mode. Click Yes. If Outlook works fine in safe mode, it means one of the add-ins is causing the problem. To disable add-ins, go to File > Options > Add-ins. In the Manage drop-down list, select COM Add-ins and click Go. Uncheck any add-ins that you don’t need and click OK. Restart Outlook normally and check if the issue is resolved4.
Create a new Outlook profile. A profile is a set of settings and information that Outlook uses to manage your email accounts and data. Sometimes, a profile can get corrupted or damaged and cause Outlook to malfunction. To create a new profile, go to Control Panel > Mail > Show Profiles. Click Add and follow the instructions to set up a new profile with your email account. Make sure to select the option to use the new profile as the default one. Restart Outlook and check if the issue is resolved5.
Repair your Outlook data files. Data files are files that store your email messages, contacts, calendar events, and other items on your computer. Sometimes, data files can get corrupted or damaged and cause Outlook to malfunction. To repair your data files, you can use a tool called scanpst.exe, which is located in the same folder where Outlook is installed (usually C:\Program Files\Microsoft Office\root\Office16). To use scanpst.exe, close Outlook and locate the tool in the folder. Double-click on it and browse to the location of your data file Select the file and click Start to begin the scanning and repairing process. When it’s done, restart Outlook and check if the issue is resolved.
Run the /resetnavpane command. The navigation pane is the panel on the left side of Outlook that shows your folders and accounts. Sometimes, the navigation pane can get corrupted or damaged and cause Outlook to malfunction. To reset the navigation pane, press Windows key + R to open the Run dialog box, or open the Command Prompt. Type outlook.exe /resetnavpane and hit Enter. This will clear and regenerate the navigation pane settings for Outlook. Restart Outlook and check if the issue is resolved.

NEW QUESTION 47
An architecture firm is considering upgrading its computer-aided design (CAD) software to the newest version that forces storage of backups of all CAD files on the software’s cloud server. Which of the following is MOST likely to be of concern to the IT manager?

All updated software must be tested with alt system types and accessories

Extra technician hours must be budgeted during installation of updates

Network utilization will be significantly increased due to the size of CAD files

Large update and installation files will overload the local hard drives.

NEW QUESTION 48
A company is experiencing a ODDS attack. Several internal workstations are the source of the traffic Which of the following types of infections are the workstations most likely experiencing? (Select two)

Zombies

Keylogger

Adware

Botnet

Ransomvvare

Spyware

NEW QUESTION 49
A technician is finalizing a new workstation for a user. The user’s PC will be connected to the internet but will not require the same private address each time. Which of the following protocols will the technician MOST likely utilize?

DHCP

SMTP

DNS

RDP

NEW QUESTION 50
A user’s mobile phone has become sluggish A systems administrator discovered several malicious applications on the device and reset the phone. The administrator installed MDM software. Which of the following should the administrator do to help secure the device against this threat in the future? (Select TWO).

Prevent a device root

Disable biometric authentication

Require a PIN on the unlock screen

Enable developer mode

Block a third-party application installation

Prevent GPS spoofing

NEW QUESTION 51
A user reports that text on the screen is too small. The user would like to make the text larger and easier to see.
Which of the following is the BEST way for the user to increase the size of text, applications, and other items using the Windows 10 Settings tool?

Open Settings select Devices, select Display, and change the display resolution to a lower resolution option

Open Settings, select System, select Display, and change the display resolution to a lower resolution option.

Open Settings Select System, select Display, and change the Scale and layout setting to a higher percentage.

Open Settings select Personalization, select Display and change the Scale and layout setting to a higher percentage

NEW QUESTION 52
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the ‘issue’ drop-down menu. Then, select the MOST efficient resolution from the ‘Resolution’ drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

NEW QUESTION 53
In which of the following scenarios would remote wipe capabilities MOST likely be used? (Select TWO).

A new IT policy requires users to set up a lock screen PIN.

A user is overseas and wants to use a compatible international SIM Card.

A user left the phone at home and wants to prevent children from gaining access to the phone.

A user traded in the company phone for a cell carrier upgrade by mistake.

A user cannot locate the phone after attending a play at a theater.

A user forgot the phone in a taxi, and the driver called the company to return the device.

NEW QUESTION 54
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the ‘issue’ drop-down menu. Then, select the MOST efficient resolution from the ‘Resolution’ drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

NEW QUESTION 55
A developer is creating a shell script to automate basic tasks in Linux. Which of the following file types are supported by default?

.py

.js

.vbs

.sh

NEW QUESTION 56
A technician is partitioning a hard disk. The five primary partitions should contain 4TB of free space. Which of the following partition styles should the technician use to partition the device?

EFS

GPT

MBR

FAT32

NEW QUESTION 57
A neighbor successfully connected to a user’s Wi-Fi network. Which of the following should the user do after changing the network configuration to prevent the neighbor from being able to connect again?

Disable the SSID broadcast.

Disable encryption settings.

Disable DHCP reservations.

Disable logging.

NEW QUESTION 58
A technician is setting up a backup method on a workstation that only requires two sets of tapes to restore.
Which of the following would BEST accomplish this task?

Full backup

Incremental backup

Off-site backup

Differential backup

NEW QUESTION 59
Welcome to your first day as a Fictional Company. LLC helpdesk employee. Please work the tickets in your helpdesk ticket queue.
Click on individual tickers to see the ticket details. View attachments to determine the problem.
Select the appropriate issue from the ‘issue’ drop-down menu. Then, select the MOST efficient resolution from the ‘Resolution’ drop-down menu. Finally, select the proper command or verification to remediate or confirm your fix of the issue from the Verify Resolve drop-down menu.

CompTIA A+ certification is one of the most sought-after certifications in the IT industry. It validates the candidate’s knowledge and skills, making them more valuable to potential employers. CompTIA A+ Certification Exam: Core 2 certification helps IT professionals to enhance their career prospects and enables them to pursue job opportunities in various IT fields such as networking, cybersecurity, and cloud computing.

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