[Nov 14, 2023] Pass Your CIS-ITSM Dumps Free Latest ServiceNow Practice Tests [Q187-Q207]

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[Nov 14, 2023] Pass Your CIS-ITSM Dumps Free Latest ServiceNow Practice Tests

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QUESTION 187
In the baseline platform configuration of Change Management, which of the following are controlled by the Change Request – Normal workflow?

Risk Assessment, Change Task generation, Approvals

CAB Approvals, Conflict checking, Notifications

Approvals, Conflict Checking, Change Task Generation

Approvals, Notifications, Rollback

QUESTION 188
Which of the following CANNOT be performed by catalog_manager role?

Create Catalog Task

Maintain Catalog Item

Update Catalog.manager

Maintain Categories

Creating a catalog task can be done by a user with catalog_admin role.

QUESTION 189
The Incident Task [incident_task] table is extended from the _________ table.

Task [task]

Incident [incident]

CMDB [cmdb]

Application File [sys_metadata]

Explanation
Incident extends from Task table
Incident Task also extends from Task

QUESTION 190
Some Performance Analytics functionality for incident management is available in the baseline instance but Performance Analytics Premium license should be purchased.

True

False

Explanation
No additional license is needed for this performance analytics functionality.

QUESTION 191
Which of the following CANNOT be performed by catalog_editor role?

Update Catalog.manager

Maintain Categories

Maintain Catalog Item

Update Catalog Definition

Explanation
Update Catalog.manager can be done by a user with role catalog_manager.

QUESTION 192
Which field on the incident table automatically tracks the TOTAL elapsed time between when an incident is created until the time it is resolved?

Duration [calendar_duration]

Business Duration [business_duration]

Business Resolve Time [business_stc]

Resolve Time [calendar_stc]

QUESTION 193
The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?

Custom summary report where unit equals business hours

Report based on custom report type using cases and business hours

Report based on a reporting snapshot that runs daily at 5:00 p.m.

Standard case lifecycle report where unit equals business hours

QUESTION 194
On a service catalog item, a customer has a requirement that the start_date is before the end_date.
Which approach is recommended to satisfy this requirement?

Create a Validation Script and associate it to the item

Create a Catalog Client UI Policy that triggers on Load of the Item

Create a Catalog Client Script that triggers on Submit of the Item

Create a Business Rule that runs on Insert or Update of the Item

QUESTION 195
In the baseline configuration of change management, which fields and records are included when the Copy Change UI action is used to copy a change request?

Configuration item, Change Tasks, Approvals, Risk, Attachments.

Change Tasks, Impact, Attachments, Planned start date, Risk.

Configuration item, Change Tasks, Risk, Backout plan, Category.

Backout plan, Category, Change Type, Attachments, Work notes.

QUESTION 196
In Problem Management, which role is required to delete a problem record?

itil

problem_coordinator

nobody

problem_admin

Explanation

QUESTION 197
What is the purpose of “reopen_count” field in incident table?

It stores the number of child incidents added to this incident.

It stores the number of times the incident state changed from “Closed” to “Open”.

It stores the number of times the incident state changed from any state to “Open”.

It stores the number of times the incident state changed from “Resolved” to “Open”.

QUESTION 198
In the Content item, what is the “Catalog content” option in “Content type” used for?

Cross-reference among catalogs.

To show an article about a specific catalog item.

Reference to a catalog item that doesn’t have a record producer linked to it.

Grouping more than one catalog item in one request.

QUESTION 199
How many classes extend the Base Configuration Item [item]?

None of the listed answers

Explanation
There are more than 500 classes that extend the Base Configuration Item [item].

QUESTION 200
Which platform feature is used to track field value durations, such as the length of time an Incident spent in each State or the length of time an Incident was assigned to each group?

Key Performance Indicator (KPI)

Metric

Database view

Audit

QUESTION 201
The Knowledge [kb_knowledge] table is extended from _________ .

Knowledge Base [kb_knowledge_base]

No table; It is a Base Table

Configuration Item [cmdb_ci]

Task [task]

Explanation
Knowledge [kb_knowledge] is a base table; it does not extend another table

QUESTION 202
Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)

Data Loader

Salesforce Extensions for Visual Studio Code

Change sets

Ant Migration Tool

QUESTION 203
Which of the following is used to group multiple catalog items that are usually ordered together in one request?

Wish List

Catalog Category

Order Guide

Record Producer

QUESTION 204
For an incident, which of the following are used when calculating the value of the Business Duration field?

Incident State Duration Metric

Incident Auto-close system property

Calendar duration

SLA Schedule

QUESTION 205
The requested item table is extended directly from the task table

True

False

QUESTION 206
How to allow automatic closure of incident tasks once incident is closed?

Set property com.snc.incident.autoclose.based on.resolved_at to Yes

Set property com.snc.incident.autoclose.basedon.resolved_at to zero

Set property com.snc.incident.incident_task.closure to true

Set property com.snc.incident.incident_task.closure to auto

Explanation

QUESTION 207

Consider the Apex controller above, that is called from a Lightning Aura Component.
What is wrong with it?

Line 1: class must be global

Lines 1 and 6: class and method must be global

Line 6: method must be static

Line 8: method must first serialize the list to JSON before returning

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ServiceNow is a cloud-based platform that provides enterprise-level IT service management (ITSM) solutions. It is widely used by organizations to streamline their IT processes and improve their overall efficiency. To ensure that professionals working with ServiceNow are equipped with the necessary skills and knowledge to implement and manage ITSM solutions effectively, ServiceNow offers a comprehensive certification program. One of the most in-demand certifications in this program is the CIS-ITSM (Certified Implementation Specialist – IT Service Management) Certification Exam.

ServiceNow CIS-ITSM certification exam covers various topics related to IT Service Management, including Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management, Service Catalog, and Service Portal. CIS-ITSM exam also covers topics related to ServiceNow platform administration, such as user and group management, access control, and reporting.

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