2024 Valid GCP-GCX test answers & Genesys Exam PDF [Q30-Q46]

NO.30 If you have not configured an email address to report issues to, Genesys Cloud CX:

NO.31 Genesys Cloud CX Voice is __________.

NO.32 In Genesys Cloud CX, you can prevent users from calling U.S. premium-rate numbers by:

NO.33 You suspect that one of your agents is not productive.
Which report would you run to view the agent’s time on breaks and login/logout details?

NO.34 Which of the following add-on options are provided in Genesys Cloud CX? (Choose three.)

NO.35 Select the features available in Genesys Cloud CX Architect. (Choose three.)

NO.36 Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

NO.37 Which view helps supervisors analyze performance issues with a specific skill in one or more queues?

NO.38 Select the categories of Prompts in Architect. (Choose two.)

NO.39 Unused reports need to be disabled manually to prevent unnecessary load on the system.

NO.40 Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?

NO.41 Which of the following is NOT a feature of Genesys Cloud CX contact center?

NO.42 What level of permissions does a user require to view the organization settings?

NO.43 Which of the following entities is used to ensure that people within your organization have the rights and permissions that they need within Genesys Cloud CX?

NO.44 Which of the following components can be added to scripts? (Choose four.)

NO.45 You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

NO.46 Which platform component manages account configuration, directory search, user membership, phone call routing, and agent assignment?