Field Service Lightning program Certified Official Practice Test Field-Service-Lightning-Consultant - Sep-2023 [Q171-Q189]

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Field Service Lightning program Certified Official Practice Test Field-Service-Lightning-Consultant – Sep-2023

Ace Salesforce Field-Service-Lightning-Consultant Certification with Actual Questions Sep 12, 2023 Updated

Field Service Lightning Consultant Exam

Field Service Lightning Consultant Exam is related to Salesforce Certified Field Service Lightning Consultant Certification. This exam validates the Candidate knowledge and skills of the Salesforce Certified Field Service Lightning Consultant program is to test and certify qualified implementation consultants for partners and Salesforce teams (such as Services, CFL, and Support).

Salesforce Field-Service-Lightning-Consultant Exam is a valuable credential that can help professionals advance their careers and demonstrate their expertise in Salesforce Field Service Lightning. Certified consultants can help organizations optimize their service operations, improve customer satisfaction, and increase revenue. Additionally, certified professionals can access a wide range of resources and benefits, including access to the Salesforce Certified Community, invitations to exclusive events, and recognition on the Salesforce Certified Professionals Directory.

QUESTION 171
universal containers outsources 100 hours of weekly maintenance to an external contractor. Jobs are assigned to a contractor manager instead of individual external technicians. The contractor manager is in charge of updating service appointments and work orders upon completion.
How should a consultant implement the requirement?

Set the individual technicians as capacity-based service resources.

Create the individual technicians as service crew members.

Create the contractor manager as a crew service resource.

Set the contractor manager as a capacity-based service resource.

QUESTION 172
Universal Containers would like to report on the volume of products installed within a specific timeframe.
What solution will help meet the customer’s requirement?

Utilize a Work Order related list on Asset.

Utilize a custom “Installation Date” field on Asset.

Utilize Field History Tracking on Asset.

Utilize the standard “Installation Date” field on Asset.

QUESTION 173
Universal Containers wants to dispatch groups of Service Appointments to their Technicians. The number of Service Appointments dispatched at a time varies among different Service Territories.
Which two settings should a Consultant enable to ensure Service Appointments are dispatched correctly?
Choose 2 answers

Set the Service Appointment to Dispatch in Field Service Settings.

Enable Drip Feed Dispatching in Field Service Settings.

Set the Number of Services to Drip Feed on the Service Territory.

Enable Sharing of Dispatched Service Appointments.

QUESTION 174
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

Establish a Preventative Maintenance program for their install base.

Integrate IoT data from their install base to detect asset issues.

Launch a feedback survey to their install base and follow up on results.

Review existing contracts for obsolete provisions and requirements.

QUESTION 175
Universal containers want technicians to view work progress through the work order line-item card in the field service lightning mobile app.
Which configuration steps should a consultant take to meet this requirement?

add the work order line items related list of the work order page layout and assign the layout to the technician ‘s profile.

create a custom visual force page and add an external link in the field service lightning mobile app to view the page in the mobile browser.

create a custom lightning component that displays work order progress and deploy it to technicians through the field lightning mobile app.

create a report chart that summarizes work order line items and add a link to the service appointment layout.

QUESTION 176
Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?

Work Order Line Items

Service Contract

Work Order

Account

QUESTION 177
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

Adjust Scheduling Policy

Knowledge Base

Customer Entitlements

Dispatching

Scheduling

QUESTION 178
A Field Technician from Universal Containers arrived onsite for an appointment, and unfortunately the customer was not present. UC wants to ensure they can track these customer no-show events for future process improvement.
What process should a Consultant recommend to handle this situation?

Set the existing Service Appointment status to Cannot Complete; Create a new Service Appointment against the same Work Order for the follow-up trip.

Set the existing Service Appointment status to Complete; Create a new Work Order and Service Appointment for the follow-up trip.

Set the existing Service Appointment status to In Progress; Create a new Work Order and Service Appointment for the follow-up trip.

Set the existing Service Appointment status to Cannot Complete; Create a new Work Order Line Item for the follow-up trip.

QUESTION 179
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
Any employee from the customer account is eligible for support. Specific purchased products are eligible for support. What Objects should be set up for Entitlement Management?

Accounts and Assets

Contacts and Service Contracts

Accounts and Service Contracts

Contracts and Assets

QUESTION 180
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract to help with the additional work.
How should a Consultant recommend configuring the new Contractor?

Create a Capacity-based Resource and delete that Resource after three weeks.

Create a Resource and give them 24-hour availability for the next three weeks.

Create a Capacity-based Resource and give them Capacity for the next three weeks.

Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.

Explanation

QUESTION 181
Universal container provides multiple service types (i.e installation,
maintenance, Break/fix). Each service requires a variety of skills and certification for resources to excel.
Which two configurations should a consultant implement to meet the requirements?

Use work type with required skills

Assign the appropriate skill to resource

Select the relevant work type for each resource

Create a multiple work order line per service

QUESTION 182
Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

Company style sheets

Company colors

Company logo

Company address

QUESTION 183
Northern Trail Outfitters wants to report on its Assets and reflect their attributes including hierarchical relationships.
How should the Consultant meet this requirement?

Use the Assets without Products report.

Enable and customize the View Asset Hierarchy action.

Create custom reports and reference the Parent Asset and Root Asset fields.

Use standard reports and reference the Parent Asset and Root Asset fields.

QUESTION 184
At universal containers the service territory member’s time zone is one hour behind the service territory time zone how should the consultant ensure proper scheduling and optimization for the member?

Add one hour to the start and end times on the service territory.

Add one hour to the start and end times on the service territory member’s operating hours.

Change the time zone on the service territory member’s user record to match the service territory’s time zone.

Subtract one hour from the start and end times on the service territory.

QUESTION 185
Universal Containers Just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose 2 answers

Add the Service Territory Location Related List on the Service Territory page layout.

Add the Service Territory Location Related List on the Location page layout.

Create the Service Territory Locationas a Location lookup field.

Create the Service Territory Location as a Service Territory lookup field.

QUESTION 186
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative?
Choose 2 answers

Soft Boundaries

Customer First

High Intensity

Emergency Policy

QUESTION 187
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country. What Price Book structure is recommended?

Utilize a standard Price Book specific to each country.

Utilize the standard Price Book with pricing rules applied.

Utilize a custom Price Book specific to each country.

QUESTION 188
Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

Create a Process Builder to generate a report.

Create a custom report.

Use the standard Service Report

Use the standard Work Order email template.

QUESTION 189
Universal Containers would like to enforce a 48-hour SLA to ensure that Technicians perform certain follow-up activities after they leave a customer site. The starting point of the SLA is when the Work Order Status is set to “Technician Wrap Up.” The Technician is required to provide confirmation that wrap up is completed. Which three configurations should a Consultant implement to ensure this can be achieved? Choose
3 answers

Create an Entitlement Process which has entry criteria for Status = Technician Wrap Up.

Create a Milestone which has entry criteria for Status = Technician Wrap Up.

Create custom fields to capture that the Wrap UP Activities have been completed.

Create a Workflow to close the Milestone when the Wrap Up is complete.

Create a Process Builder to close the Milestone when the Wrap Up is complete.

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Field Service Lightning program Certified Official Practice Test Field-Service-Lightning-Consultant – Sep-2023 [Q171-Q189]

Field Service Lightning Consultant Exam

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