100% Pass Top-selling GCP-GC-ADM Exams – New 2022 Genesys Pratice Exam [Q10-Q25]

100% Pass Top-selling GCP-GC-ADM Exams – New 2022 Genesys Pratice Exam

Genesys Certified Professional Dumps GCP-GC-ADM Exam for Full Questions – Exam Study Guide

Certifications In Configuration Management

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Genesys GCP GC ADM Exam

NEW QUESTION 10
By Default, Line recording is disabled.

 True

 False

Reference:
https://help.mypurecloud.com/articles/enable-line-recording/

NEW QUESTION 11
Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

 Reports

 Performance>Agents

 Admin>Contact Center

 Admin>Quality

Reference:
https://help.mypurecloud.com/articles/quality-administrator-dashboard/

NEW QUESTION 12
Which definition matches the After Call Work option Mandatory, Discretionary?

 The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

 The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

 The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

 The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/

NEW QUESTION 13
Which definition matches the After Call Work option Optional?

 The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

 The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

 The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

 The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/

NEW QUESTION 14
If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

 Blank Script

 Default Callback Script

 Default Inbound Script

 Default Outbound Script

 Collection Script Template

 Sales Script Template

NEW QUESTION 15
Select the applicable options for Genesys Cloud Architect. (Choose three.)

 Play pre-recorded messages

 Convert text to speech

 Configure queues

 Configure skills

 Receive and route calls

NEW QUESTION 16
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

 The maximum capacity that an agent may handle simultaneously for each supported media type

 The after call work time for each media type

 The length of time that an agent may spend on each media type

 The number of different media types that an agent may handle simultaneously

 The media types that can interrupt current interactions that an agent is handling

NEW QUESTION 17
Which definition matches the After Call Work option Mandatory, Time-boxed?

 The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

 The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

 The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

 The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Reference:
https://help.mypurecloud.com/articles/configure-call-work-settings/

NEW QUESTION 18
What additional functionality will your business have by setting up and using ACD Messaging in your contact center?

 The ability to receive and route specific tweets to agents so that they can respond to those tweets

 The ability to create and manage a Facebook page

 The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets

 The ability for customers to access their accounts via social media channels

NEW QUESTION 19
Several people have complained that they try to join a group chat and they can’t find the group in a search. What is the most likely reason?

 The group is in the wrong Organization

 Group chat is only available to administrators

 The group is set to members only and they are not members of the group

 The group is set to public

NEW QUESTION 20
What would you select from the Performance menu to view real-time statistics for all active campaigns?

 Scripts

 Campaign Management

 Outbound Campaigns

 Schedules

Reference:
https://help.mypurecloud.com/articles/outbound-campaign-details-view/

NEW QUESTION 21
What is the Alerting Timeout with regard to Queue configuration?

 This is how long the interaction will alert before disconnecting

 This is how long the agent has to complete after call work

 This is how long the interaction will wait to begin alerting the agent

 This is how long the interaction will alert before timing out and setting the agent’s status to Not Responding

NEW QUESTION 22
Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

 Employee

 Master Admin

 Genesys Cloud User

 Admin

 Telephony Admin

Reference:
https://help.mypurecloud.com/articles/about-roles-permissions/

NEW QUESTION 23
What is a critical

 Critical Questions are used to prioritize Questions that are critical to the success of an interaction. A separate critical score is calculated for critical Questions.

 Critical Questions are Questions that the agent must answer.

 Critical Questions are multiple choice Questions that have a higher weight than non-critical Questions.

 If answered “No”, critical Questions will result in an evaluation score of zero for the interaction.

NEW QUESTION 24
Which of the following options are used when scheduling a report? (Choose three.)

 Custom Date Range

 Recurrences

 Start Time

 Time period

 Time zone

NEW QUESTION 25
Select the categories of Prompts in Architect. (Choose two.)

 User

 Menu

 Data

 System

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What is the duration of the Genesys GCP GC ADM Exam

• Length of Examination: 120 Minutes
• Passing score: 55%.
• Format: Multiple choices, multiple answers
• Language: English
• Number of Questions: 45

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