[Q22-Q40] Real Avaya 74970X Exam Questions [Updated 2022]

NO.22 Refer to the exhibit.

NO.23 For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

NO.24 A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to ‘ws://192.168.10.50/services/websockets/chat’ failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

NO.25 Which statement regarding Engagement Designer (ED) workflows in Avaya Oceana solution is true, if you want to avoid launching both old and new flows during processing?

NO.26 A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] – 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING – Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer’s problem?

NO.27 When troubleshooting issues related to alarms and events raised by Context Store, which log location needs to be checked?

NO.28 A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

NO.29 When describing the Avaya Oceana Monitor, which cluster will have a monitoring snap-in installed that will create a web socket subscription service to feed statistics?

NO.30 After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)

NO.31 Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

NO.32 For providing a treatment similar to an Experience Portal, which VON is required in Communication Manager?

NO.33 If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

NO.34 A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

NO.35 A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper – [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

NO.36 When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

NO.37 Which statement describes the function of the Work Assignment Snap-in?

NO.38 A customer wants to take a backup of their email, Web chat and SMS interactions. Which Avaya Oceana component must be backed up?

NO.39 During the Avaya Oceana Email Channel Interaction processing, which component is responsible for creating the contact ORC component?

NO.40 While troubleshooting web chat interactions, which snap-In service and PU logs must be checked from the Avaya Oceana Cluster#3?