Download Latest ITIL-4-Foundation Dumps with Authentic Real Exam QA's [Q82-Q102]

Rate this post

Download Latest ITIL-4-Foundation Dumps with Authentic Real Exam Questions

Authentic ITIL-4-Foundation Exam Dumps PDF – Jan-2023 Updated

ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	How ITIL Practices Described In ITIL 4 Will Maintain The Value And Importance Provided By The Current ITIL Processes
Topic 2	The Guiding Principles Of ITIL 4 The Four Dimensions Of Service Management
Topic 3	Key Concepts From Lean, Agile, Devops, And Why These Are Important To Deliver Business Value
Topic 4	A Holistic Approach To The Facilitation Of Co-Creation Of Value With Customers And Other Stakeholders In The Form Of Products And Services
Topic 5	Whilst At The Same Time Expand To Be Integrated To Different Areas Of Service Management And IT, From Demand To Value

NO.82 What is the primary focus of business capacity management?

Management, control and prediction of the performance, utilization and capacity of individual elements of
IT technology

Review of all capacity supplier agreements and underpinning contracts with supplier management

Management, control and prediction of the end-to-end performance and capacity of the live, operational IT
services

Future business requirements for IT services are quantified, designed, planned and implemented in a
timely fashion

NO.83 Which practice has a purpose that includes observing a service to report selected changes of state identified as events?

Incident management

Monitoring and event management

Change control

Information security management

NO.84 What impact does automation have on a service desk?

Less low level work and a greater ability to focus on user experience

Increased phone contact and a reduced ability to focus on user experience

Ability to work from multiple locations, geographically dispersed

Ability to work from a single centralised location

NO.85 What is the purpose of the ‘deployment management’ practice?

To ensure services achieve agreed and expected performance

To make new or changed services available for use

To move new or changed components to live environments

To set clear business-based targets for service performance

NO.86 Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

Ideation, Design, Develop, Deploy, Test, Operate, Retire

Retire, Test, Operate, Deploy, Ideation, Develop, Design

None of the above

Ideation, Test, Develop, Deploy, Design, Operate, Retire

NO.87 Which practice has a purpose that includes observing a service to report selected changes of state identified as
events?

Incident management

Monitoring and event management

Change control

Information security management

NO.88 Which practice provides visibility of the organization’s services by capturing and reporting on service performance?

Service desk

Service level management

Service request management

Service configuration management

NO.89 Which phase of problem management includes analysing incidents to look for patterns and trends?

Problem identification

Problem control

Error control

Post-implementation review

NO.90 Which skill is an essential part of the ‘service level management’ practice?

Problem analysis

Technical knowledge

Listening

Diagnosis

NO.91 Which practice has the purpose of ensuring that the organization’s suppliers and their performance and managed appropriately to support the provision of seamless, quality products and services?

Release management

Supplier management

Service management

Relationship management

NO.92 What describes how components and activities work together to facilitate value creation?

The ITIL service value system

The ITIL guiding principles

The four dimensions of service management

A service relationship

NO.93 Which service catalogue view is considered beneficial when constructing the relationship between services,
SLAs, OLAs, and other underpinning agreements?

Service-based SLA view

Wholesale customer view

Retail customer view

Supporting services view

NO.94 What three elements make up the Service Portfolio?

Customer portfolio, service catalogue and retired services

Customer portfolio, configuration management system and service catalogue

Service pipeline, service catalogue and retired services

Service pipeline, configuration management system and service catalogue

NO.95 Which is a key requirement for a successful service level agreement (SLA)?

Using individual metrics that relate to the service catalogue

Using bundled metrics to relate performance to outcomes

Using single-system-based metrics that relate to outputs

Using an agreement between the service provider and service supplier

NO.96 Which is the BEST example of an emergency change?

The implementation of a planned new release of a software application

A low-risk computer upgrade implemented as a service request

The implementation of a security patch to a critical software application

A scheduled major hardware and software implementation

NO.97 Which are elements of the service value system?

Governance, service value chain, practices

Outcomes, utility, warranty

Service provision, service consumption, service relationship management

Customer value, stakeholder value, organization

NO.98 How does information about problems and known errors contribute to ‘incident management’?

It enables the reassessment of known erros

It enables quick and efficient diagnosis of incidents

It removes the need for collaboration during incident resolution

It removes the need for regular customer updates

NO.99 Which statement about the ‘four Ps’ of service design is CORRECT?

Processes refers to skill and training

Partners refers to suppliers and vendors

People refers to technology and tools

Products refers to producers and metrics

Explanation
D18912E1457D5D1DDCBD40AB3BF70D5D

NO.100 What should be used to set user expectations for request fulfilment times?

The consumer demand for the service

The time that the customer indicates for service delivery

The service levels of the supplier

The time needed to realistically deliver the service

NO.101 Which helps to streamline the fulfilment of service requests?

Understanding which service requests can be accomplished with limited approvals

Creating new workflows for every service request

Separating requests relating to service failures from the degradation of services

Eliminating service requests which have complex workflows

Explanation/Reference: https://www.bmc.com/blogs/itil-service-request-management/

NO.102 Which action is performed by a service provider?

Requesting required service actions

Authorizing budget for service consumption

Ensuring access to agreed resources

Receiving of the agreed goods

Explanation/Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/it-service-management-concepts

Loading …

ITIL-4-Foundation Dumps for success in Actual Exam: https://www.prepawaytest.com/ITIL/ITIL-4-Foundation-practice-exam-dumps.html

Download Latest ITIL-4-Foundation Dumps with Authentic Real Exam QA’s [Q82-Q102]

ITIL ITIL-4-Foundation Exam Syllabus Topics:

Leave a Reply Cancel reply