Guaranteed Accomplishment with Newest May-2022 FREE Salesforce B2C-Solution-Architect [Q29-Q46]

4/5 - (2 votes)

Guaranteed Accomplishment with Newest May-2022 FREE Salesforce B2C-Solution-Architect

Use Valid New Free B2C-Solution-Architect Exam Dumps & Answers

Salesforce B2C-Solution-Architect Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding of standard Salesforce product capabilities, explain the reasoning and considerations recommend the implementation approach and associated relative effort
Topic 2	Demonstrate how the customer experience can be achieved by leveraging Salesforce B2C products Demonstrate how the business processes of customer acquisition
Topic 3	Given a set of business objectives and priorities, recommend an appropriate sequence for system integration Define appropriate systems of record for various data types for high-volume processing, system limitations
Topic 4	Describe the appropriate themes and development lifecycle, including CI CD and DevOps Given a set of customer requirements for post-purchase activities in a multi-cloud solution
Topic 5	Determine the considerations that should be made as a customer is identified and how the products will support the customer through their journey
Topic 6	Design a multi-cloud strategy and implementation approach to support business requirements Recommend an appropriate solution and describe how the solution’s considerations can impact implementation
Topic 7	Given a scenario with a B2C architecture, validate that the associated systems of record, key objects Discovery and Customer Success

NEW QUESTION 29
A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.
Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?
Choose 2 answers

Customer 360 Data Manager

Third-party application or AppExchange tool

Duplicate Matching Rules

Lightning Data Services

NEW QUESTION 30
A salesperson needs to know which subscription a customer has subscribed to or unsubscribed from when reviewing their account in Sales Cloud. However, Marketing Cloud needs to honor the unsubscribe action when it sends out emails.
Which two steps should a Solution Architect take to meet these requirements?
Choose 2 answers

Create a Journey activity to update the records in Sales Cloud.

Create a custom preference center that updates the records in Sales Cloud.

Use the out-of-the-box preference center in Marketing Cloud.

Implement the Marketing Cloud Connector to ensure the unsubscribe data is synced from Sales Cloud.

NEW QUESTION 31
A university is considering using Experience Cloud so its students can interact with advisors who have Service Cloud licenses. The university would like to offer the easiest path for existing students to log in while still maintaining security. They have an on-premises Active Directory identity provider and use Google Workspace (formerly known as G Suite) for student email addresses.
What should a Solution Architect recommend?

Implement Social Sign On with Openld Connect and Google Workspace as Auth Provider.

Implement Active Directory and Salesforce Identity for SAML delegated Single Sign On.

Implement Aloha template for students to access email with Salesforce Authenticator app.

Implement OAuth 2.0 authentication protocol with Google Workspace as Service Provider.

NEW QUESTION 32
A company uses B2C Commerce, Marketing Cloud, and Service Cloud and requires that customers create an account before making their first purchase.
Which system creates the customer ID and which system creates an additional ID to use as the customer primary record?

Service Cloud creates a customer ID and an additional ID to be used as the primary record.

A B2C Commerce creates a customer ID and an additional ID to be used as the primary record.

Marketing Cloud creates a customer ID but the primary ID should be created through B2C Commerce.

B2C Commerce creates a customer ID but the primary record should be created through Service Cloud.

NEW QUESTION 33
A multi-brand company uses B2C Commerce, Service Cloud, and Marketing Cloud and is seeking an order management solution. They process 2,000 orders per hour across their brands. The company has one B2C Commerce realm, two Salesforce core orgs, and two Marketing Cloud business units. The company is choosing between these three options for an order management tool:
* Build an order management solution in B2C Commerce using order management APIs
* Purchase Salesforce Order Management
* Build a custom order management solution using their own development team Which three statements should a Solution Architect use to support using the Salesforce Order Management solution?
Choose 3 answers

Salesforce Order Management synchronizes orders to and from B2C Commerce, which essentially replaces the Service Cloud Connector.

B2C Commerce order management does not support complex or advanced use cases.

The existing Service Cloud implementation team could extend the Salesforce Order Management product to the existing org.

Salesforce Order Management is a productized connector solution between B2C Commerce and Service Cloud; orders will be synchronized from the client B2C Commerce realm to multiple Salesforce Orgs without the need for customization.

Salesforce Order Management shares the same database with Service Cloud while other solutions need to build additional integration.

NEW QUESTION 34
A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer
360 Data Manager could help them solve their problem.
How should a Solution Architect describe the role of Customer 360 Data Manager in this context?

Customer 360 Data Manager can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.

Customer 360 Data Manager can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.

Customer 360 Data Manager cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.

When Customer 360 Data Manager is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed byCustomer 360 Data Manager.

NEW QUESTION 35
An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud.
They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.
Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?
Choose 2 answers

In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.

The Service Cloud Connector is distributed as a managed package that can be extended to meet client-specific needs but with core functionality that cannot be altered.

The Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.

The Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.

NEW QUESTION 36
A company had strong new-customer growth for the year but has noticed that lifetime value has been declining. They want to run automated re-engagement campaigns with customers who made purchases in the last 24 months but are unsure of where to start. They have Service Cloud, Marketing Cloud, and B2C Commerce implemented and recently began using Tableau CRM (formerly Einstein Analytics).
Which two recommendations should a Solution Architect provide to the company to improve the success of the automated campaign? Choose 2 answers

Configure Einstein Retargeting Recommendations in Marketing Cloud to automate segment generation for Journey Builder

Use SMS as a channel due to its significantly higher engagement rate as compared to email

Generate personalized coupon codes in B2C Commerce and send them through Marketing Cloud to be able to effectively track impact of campaigns

Consider using Einstein Discovery to generate a retargeting score representing likelihood to purchase in the next three months

NEW QUESTION 37
An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud. They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.
Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?
Choose 2 answers

In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.

The Service Cloud Connector is distributed as a managed package that can be extended to meet client-specific needs but with core functionality that cannot be altered.

The Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.

NEW QUESTION 38
An insurance company needs the ability to relate contacts to their workplace to track which services are paid by the employee benefits. Contacts receive emails to notify them of new policy offerings. Agents also need to relate adults in the same household who share access to financial resources and policy information to sign them up for the right policies. Adjusters need the ability to see and respond to claims from anyone in the household. Independent agents need daily access to customer data as well. Customers also need periodic access to claims and policy information for their household. The company also wants to track what data searches are performed by agents and adjusters on the platform to analyze their work.
Which products should a Solution Architect recommend in addition to Insurance for Financial Services and Experience Cloud to meet these needs?

Shield and Event Monitoring Analytics App, Pardot

Digital Engagement, Shield with Splunk, Social Engagement Studio

REST API Event Monitoring and Tableau CRM, Marketing Engagement Studio

Salesforce Field Service, Shield Encryption at rest. Digital Engagement

NEW QUESTION 39
A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce – Service Cloud Connector and Marketing Cloud Connect.
What are three actions that a Solution Architect must take when planning and deploying this solution? Choose
3 answers

Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.

Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.

Integrate Salesforce Order Management to B2C Commerce for order history and user self service.

Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.

Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

NEW QUESTION 40
Refer to the exhibit.

A company plans to adopt Salesforce for a number of their needs, including an internal CRM, a public B2C Commerce storefront with order management functionality, and an extensible API framework to integrate with other systems, as well as marketing automation. The overall system landscape of the proposed solution is shown above.
Which three considerations are important for this scenario? Choose 3 answers

The Salesforce Platform can be used for customer master and consent management, or it can Integrate with a third-party Master Data Management system.

Tableau requires MuleSoft in order to access data outside of the Salesforce Platform.

Order Management System (OMS) is a B2C Commerce product but it does not run natively on the core Salesforce Platform.

Salesforce products, including Sales Cloud, Service Cloud, Experience Cloud, and Order Management System (OMS) run on the same physical platform and share a common data model.

Marketing Cloud enables personalization, journey orchestration, and cross-channel messaging.

NEW QUESTION 41
A company has Person Account set up on their Sales Cloud and they now want to map subscriber data in Marketing Cloud. What should a Solution Architect recommend?

Sync Subscriber object.

A Sync Person Account object.

Sync Individual object.

Sync Contact object.

NEW QUESTION 42
A company wants to Implement B2C Commerce and Service Cloud and connect the systems with their existing Instance of Marketing Cloud.
Which two tactics should a Solution Architect recommend to model a customer across all three systems? Choose 2 answers

Migrate the Subscriber Key in Marketing Cloud to be the Service Cloud Contact or Person Account ID.

Use Customer 360 Data Manager to assign the Global Party ID and use it as a primary key across all systems including the new Subscriber ID in Marketing Cloud.

Using Service Cloud as a central point hold unique identifiers from all systems including the Service Cloud Contact or Person Account ID and B2C Commerce CustomerNo and Customer ID

Send the Marketing Cloud Subscriber Key to Service Cloud and B2C Commerce to be held for reference.

NEW QUESTION 43
Northern Trail Outfitters (NTO) wants to bring data from across all parts of their Salesforce Customer Success Platform Into the Marketing Cloud account. A Solution Architect recommends using Synchronized Data Sources In Contact Builder and Marketing Cloud Connect to Integrate multiple business units In their account.
Which API does the Solution Architect need to use with Marketing Cloud Connect for this integration?

Tooling API

REST API

SOAP API

Streaming API

NEW QUESTION 44
A company actively uses CI/CO processes for their Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to their architecture. Under the current setup each developer has their own developer sandbox for development. Developers merge their changes into a sandbox for QA regularly, then once every week changes are moved to staging, and from staging to production instances.
Which set up should a Solution Architect propose to support this development approach considering costs and data segregation?

Set up one Marketing Cloud instance with a business unit for production and one business unit for testing that is connected to all Developer sandboxes

Set up one Marketing Cloud instance for testing and one for production, where the testing instance is connected to the staging sandbox

Set up one Marketing Cloud instance for each sandbox in Service Cloud

Set up one Marketing Cloud instance for production and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes

NEW QUESTION 45
A company currently uses B2C Commerce and Service Cloud for one of its storefronts. They are now considering implementing the ‘Order on Behalf of flow. Which consideration must a Solution Architect keep in mind while implementing the ‘Order on Behalf of flow?

The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use Order on Behalf with registered B2C Commerce customer accounts.

The Service Cloud Connector enables data synchronization through SOAP services using Service Cloud and B2C Commerce. REST services are not available for such data synchronization needs.

The Service Cloud Connector does not require B2C Commerce to be registered as a remote site as long as the Service Cloud org and B2C Commerce realm are in the same geographic region.

The Service Cloud Connector can work with any valid Service Cloud user. There is no specific need for an Integration User with administrative rights.

NEW QUESTION 46
Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.
Which two reasons should a Solution Architect use to justify those recommendations?
Choose 2 answers

Mobile Connect lacks integration with the service agent console without Digital Engagement

Mobile Connect only supports outbound messaging in selected countries

Social Studio does not support 1:1 messaging on the apps listed in the scenario

Social Studio is limited to listening to social channel and not responding

B2C-Solution-Architect Braindumps PDF, Salesforce B2C-Solution-Architect Exam Cram: https://www.prepawaytest.com/Salesforce/B2C-Solution-Architect-practice-exam-dumps.html

Salesforce B2C-Solution-Architect Exam Syllabus Topics:

Leave a Reply Cancel reply