2023 500-443 exam torrent 500-443 Study Guide [Q32-Q52]

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2023 500-443 exam torrent 500-443 Study Guide

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NO.32 Refer to the exhibit.

Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?

The call that traversed through the A path.

The call that traversed through the B path.

The call that traversed through the C path.

The call that traversed through the D path.

NO.33 Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting?
(Choose three.)

Courtesy Callback

recording a .wav file

FTP a file

Emergency Contact Center closure

agent whisper

IVR Outbound option

agent greeting

NO.34 Refer to the exhibit.

The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

dial peer configured for survey DN

dialed number configured for UCCE scripts

route pattern configured for survey DN

dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts

NO.35 When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?

-g

-a

-aa

-ag

NO.36 Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

Test your scripts to ensure that all routing logic is correct.

Configure default labels for each dialed number using the Configuration Manager.

Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.

Configure default labels for each skill group using the Configuration Manager.

In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

NO.37 A new gateway was added to the Cisco Unified Customer Voice Portal in a comprehensive deployment and calls are failing with error “403 forbidden”. What is the possible cause?

Toll Fraud security is not configured correctly.

Gateway cache requires a reset.

Gateway IP has been blacklisted.

IP address trust has not been configured.

NO.38 Refer to the exhibit.

This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.

A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.

A VRU PG peripheral should be configured with a peripheral ID of 5000.

A network VRU should be configured with a label of maximum length 10 digits.

A PG explorer peripheral should be configured with a peripheral ID of 200.

NO.39 Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)

You can enable hyper-threading at the hypervisor level.

You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.

You can enable hyper-threading at the Guest OS level.

You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.

You cannot enable hyper-threading at the hypervisor level.

NO.40 Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true?
(Choose three.)

The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.

The second number calls the Whisper Announcement itself. The CVP default for this number is
9191919100.

The second number calls the Whisper Announcement itself. The CVP default for this number is
9292929200.

As an option, set the dial plan with 9191*.

As an option, set the dial plan with 9292*.

The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.

NO.41 In Cisco Unified Contact Center Enterprise 10.0 Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly. Which two statements describe the functionality of the Administrative script? (Choose two.)

enables and disables skill groups for an outbound campaign

reserves agents for specific outbound campaign

controls a percentage of agents to be used in a campaign skill group

transfers a call to IVR as a part of IVR campaign

transfers a call to IVR or Non-IVR for Answering Machine or abandon calls

NO.42 Refer to the exhibit.

In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file. Which option describes the likely cause of this error?

MAC address of the phone not associated with PG user.

PG user does not have “Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group” role.

Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.

Phone Join Across Lines feature is enabled.

Phone IPv6 feature is enabled.

NO.43 Which option describes how many reason codes you can assign across all teams using Cisco Finesse Admin?

A total of 100 sign-out reason codes and not ready reason codes.

50 sign-out reason codes and 50 not ready reason codes for a total of 100.

100 sign-out reason codes and 100 not ready reason codes for a total of 200.

There is no limit. You can assign as many team-based reason codes as you like.

NO.44 Refer to the exhibit.

While a Whisper Announcement call is being troubleshooted, the Cisco Unified Contact Center Enterprise Peripheral Gateway PIM log is captured. Which option describes what the log file indicates?

The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.

The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the caller.

The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to OPC.

The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.

The MR PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.

NO.45 What must be enabled when configuring voice gateways to support SIP dialers?

100rel

signaling forward unconditional

200rel

signaling forward 100

NO.46 Which two statements about Precision Queues are true? (Choose two.)

At least one step must be configured for a Precision Queue.

A Consider If statement may be configured in any step.

A Wait Time may be configured in any step except for the last step.

Either ICM Skill Groups or Precision Queues must be utilized within an ICM instance – not both.

Precision Queues can be configured for usage in agent-based inbound campaigns.

NO.47 Which command is used to examine detailed events processed by the call router with Cisco Unified Contact Center Enterprise?

dumplog router <options..>

viewlogs rtr <options..>

dumplog rtr <options..>

showlogs rtr <options..>

NO.48 Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?

The VXML application is not deployed to the CVP servers.

The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.

The call type is not mapped to the Cisco Unified ICM script.

The Cisco Unified CVP server is running on temporary licenses.

NO.49 The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

Time zone was changed.

Secondary DNS was changed.

Hostname was changed.

Number of historical reports exceeded the system limits.

Cisco Unified Intelligence Center Publisher is not in service.

IP address was changed.

Primary NTP server was changed.

Number of concurrent real-time reports exceeded the system limits.

NO.50 Which batch script can be used to view VXML application states and port count for a Cisco Unified CVP VXML server?

getVersions.bat

status.bat

updateApp.bat

displayApp.bat

NO.51 Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

Call Type

Precision Queue

Skill Group

Percent Allocation

NO.52 Which two microapps can capture DTMF from the caller in the Cisco Unified Customer Voice Portal environment? (Choose two.)

Play Media & Get Speech

Get Speech & Menu

Menu & Play Media

Menu & Get Digits

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