2023 Updated Verified 1z0-1037-22 dumps Q&As – Pass Guarantee or Full Refund [Q32-Q55]

NEW QUESTION 32
Which five components can be used to filter the Authoring inbox? (Choose five.)

Product and Categories

User

Assignment status

Rating

Views

Content Types

Locales

Console roles

NEW QUESTION 33
What are the standard status types for answers?

Private, Published, Proposed, Review

Public, Proposed

Published, Proposed

Private, Public

NEW QUESTION 34
In Oracle Knowledge Advanced, which shortcut key opens an external answer in a browser?

Ctrl + A

Ctrl + T

Ctrl + N

Ctrl + O

NEW QUESTION 35
Which statement is true about generic objects?

A generic object representation must be built for custom objects.

A generic object representation must be built for handling standard objects.

CRUD operations cannot be performed with generic objects.

Batching and chaining operations are supported only by generic objects.

NEW QUESTION 36
Which two actions must you perform to configure the Social Monitor? (Choose two.)

Set up a Social Monitor search schedule.

Add of update a list of favorites.

Add or update navigation sets to include the Social Monitor navigation button and component.

Add or update profiles to include permission to add themes and clustering.

Add or update profiles to include the Social Monitor permissions.

Add or update staff accounts to use profile that include Social Monitor permissions.

NEW QUESTION 37
In Knowledge Advanced, which section displays the lock status?

Reports

Properties

Overview

Analytics

NEW QUESTION 38
Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced? (Choose three.)

Product and Categories

API Roles

Console roles

Web roles

Workflows

NEW QUESTION 39
Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. Fetch Contact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with “A”.
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet all the requirements?

String queryString = “USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like ‘A%’ ORDER BY Contact.Name.First;

String queryString = “USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHERE C.Name.First like ‘A%’ ORDER BY Contact.First;

String queryString = “USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = ‘A%’ ORDER BY Contact.Name.First;

String queryString = “USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like ‘A%’ ORDER BY Contact.Name.First;

NEW QUESTION 40
You notice that when a customer searches with the word “mobile”, there are irrelevant answers showing under “Answers Other Found Helpful” section.
Which two steps should you take to resolve this? (Choose two.)

Add the word “mobile” to the answer stop word, add “mobile” to the search priority word, and then assign one answer.

Remove Related Answer Widget from the Customer Portal.

Remove irrelevant answers from manually related answers.

Delete irrelevant answers from sibling answers.

Block irrelevant answers from learned links.

NEW QUESTION 41
In Knowledge Advanced Search what is the use of the Concept feature?

Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.

Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.

Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.

Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.

NEW QUESTION 42
How do you pass Oracle Service Cloud username and password credentials to RightNowSyncPortClient?

_service = new RightNowSyncPortClient();_service.UserName = “test” ;_service.Password = “password”;

_service = new RightNowSyncPortClient();_service.ClientCredentials.UserName.UserName = “test” ;_service.ClientCredentials.UserName.Password = “password”;

_service = new RightNowSyncPortClient();_service.ClientCredentials.UserName = “test” ;_service.ClientCredentials.Password = “password”;

_service = new RightNowSyncPortClient();_service.UserName.UserName = “test” ;_service.UserName.Password = “password”;

NEW QUESTION 43
You enter a word in the Manage Search Query tool field “Tune a Question” that Knowledge Advanced does not recognize.
Which statement is true?

The tuning process automatically corrects it.

You must check if alternative synonyms exist.

You must correct the spelling manually.

Knowledge Advanced does not accept words that are not in the dictionary.

NEW QUESTION 44
Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidents in a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.

Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.

In the Platinum SLA modify the total incident count to 100 and save it.

Rename the Platinum SLA, change the total incident value to 100, and save it.

NEW QUESTION 45
Which two statements are true about the Connect Common Object Model? (Choose two.)

An array object is a collection of primary objects.

Primary objects contain either primitive data types or sub-objects.

Sub-objects contain only primitive data types.

CRUD operations can be performed on sub-objects only through their parent primary object.

Primary objects have only independent life cycles.

NEW QUESTION 46
Which two statements are true about Connect Web Services? (Choose two.)

If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.

Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.

Connect Web Services should only be used for read-only data.

Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.

NEW QUESTION 47
Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

Answer articles can contain variables.

Answer articles can be archived but not deleted.

Answer articles can be copied.

Multiple answers cannot be updated simultaneously.

Answer articles cannot be printed.

NEW QUESTION 48
Which two statements are true about exporting report data? (Choose two.)

It can be exported as a Word doc.

It can be exported only as an .xlsx Excel file.

It can be exported in XML format.

It can be exported to a character-delimited file.

It can be exported in PDF format.

It can be exported using only absolute HTML layouts.

NEW QUESTION 49
Which two queues have manual pull policy? (Choose two.)

Last In First Out (LIFO)

Round Robin (All)

Manual

Standard

Round Robin (Logged in)

NEW QUESTION 50
After how many categories will you see a search box that you can use to locate a subset of the categories in Knowledge Advanced?

1000

100

50

500

NEW QUESTION 51
Your customer wants to generate a report showing the number of days since incidents of a particular incident type were updated.
What should you use to create this report?

Create a level filter using the count () function.

Create a group filter using the rel_date_diff() function.

Use the date_add() function.

Use the date_diff() function nested in the name_format() function.

NEW QUESTION 52
You have created a new answer article for your customer but when you are trying to see that answer article on the Customer’s Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

There is no answer content added to the answer article.

There is no display position defined for the answer article.

The answer status is not set to public or custom status of status type “public”.

The answer article is not assigned to any staff member/staff agent.

There is no search term added in the answer keyword list.

The answer is not assigned to any product/category that is visible to a customer.

NEW QUESTION 53
Which two report columns are displayed in Oracle Knowledge Advanced? (Choose two.)

Summary

Description

Answer ID

Rating

Author

NEW QUESTION 54
How is unconditional linking different from conditional linking for a linked column in a report?

Unconditional linking always opens the same report or dashboard, whereas conditional linking can open different reports or dashboards depending on the value you drill down.

Unconditional linking can display summaries from a single table, whereas conditional linking can display summaries from several tables.

Unconditional linking can be used only to open other reports, whereas conditional linking can open reports or dashboards.

Unconditional linking is based only on variables, whereas conditional linking is based on run-time selectable filters.

NEW QUESTION 55
Examine these statements about products, categories, and dispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

1 & 4

2 & 3

1 & 2

2 & 4

3 & 4

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