[Jun 13, 2023] 100% Pass Guarantee for 1z0-1037-22 Dumps with Actual Exam Questions [Q24-Q46]

Q24. You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

Standard report

Dashboard report

Cross Tabs report

Cumulative report

Custom report

Q25. Which two statements are true about exporting report data? (Choose two.)

It can be exported as a Word doc.

It can be exported only as an .xlsx Excel file.

It can be exported in XML format.

It can be exported to a character-delimited file.

It can be exported in PDF format.

It can be exported using only absolute HTML layouts.

Q26. Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

Create a standard text to include the new address and update all the answers to include it.

Call support and have them run a search and replace on the database.

Create a variable to contain the address and update all answers to include it.

Search for all answers that have the address and update.

Q27. You enter a word in the Manage Search Query tool field “Tune a Question” that Knowledge Advanced does not recognize.
Which statement is true?

The tuning process automatically corrects it.

You must check if alternative synonyms exist.

You must correct the spelling manually.

Knowledge Advanced does not accept words that are not in the dictionary.

Q28. Which two features can you use to connect output levels in a report? (Choose two.)

drill-down filters

grouping

drill-down links

variables

dashboards

Q29. What does the response requirement in an SLA specify?

the overall maximum time limit for the initial response and resolution for each incident.

individual time limits for the initial response time and subsequent resolution as per the business hours.

initial response time limit to all customer inquiries within one business day.

the maximum number of days allowed for the resolution of an incident as per the business hours.

Q30. How is access to a Knowledge Advanced article or external document controlled for web users on the Customer Portal?

Views

Profiles

Console Roles

User groups

Q31. You notice that when a customer searches with the word “mobile”, there are irrelevant answers showing under “Answers Other Found Helpful” section.
Which two steps should you take to resolve this? (Choose two.)

Add the word “mobile” to the answer stop word, add “mobile” to the search priority word, and then assign one answer.

Remove Related Answer Widget from the Customer Portal.

Remove irrelevant answers from manually related answers.

Delete irrelevant answers from sibling answers.

Block irrelevant answers from learned links.

Q32. Your client wants to block all employees’ personal details and allow each employee’s direct manager to access only the blood group, medical details, emergency contact number for emergency usage.
What kind of filter option should you use to allow a manager to generate an emergency details report?

Runtime Selectable filter

Docked filter

Restricted Filter

Fixed filter

Standard Filter

Q33. A customer has a problem with a damaged battery and searches your knowledge base with the search term “battery damage issue.” The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.

Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.

Edit the alias text file to include alias words – battery damage, battery issue, battery.

Include battery and damage as keywords under Answers Stop Words.

Q34. Which three statements are true bout the limitations of Connect Web Services? (Choose three.)

When executing a query against a report database, a maximum of 20,000 rows can be returned.

When executing a query against an operational database, a maximum of 20,000 rows can be returned in a single request.

The server enforces a maximum of 10,000 objects when invoking any one of the Create, Get, Update or Destroy operations.

When executing a query against a report database, a maximum of 100,000 rows can be returned.

When executing a query against an operational database, a maximum of 100,000 rows can be returned in a single request.

The combination of the multi-object Create, Get, Update & Destroy operations and the Batch operations is limited to 10,000 total input objects per SOAP request.

Q35. Which action cannot be performed on a dashboard?

send queued dashboards to comma-separated values (CSV) file

add a web browser to a dashboard

open a report for editing from a dashboard

queue a dashboard manually

Q36. You have created a new article in your knowledge base and you want it to always appear at the top of the search result page.
What display position should you configure?

Place at First

Place at Top

Historical usefulness

Fixed at Top

Fix First

Q37. Which two statements are true about Connect Web Services? (Choose two.)

If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.

Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.

Connect Web Services should only be used for read-only data.

Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.

Q38. How can you access the Report Explorer?

Home > Configuration > Report management > Report explorer

Home > Configuration > Report Explorer

Home > Analytics > Report Explorer

Home > Analytics > Report management > Report explorer

Home > Configuration > Report management

Q39. Which three components do you configure in Oracle Service Cloud that are synced to Knowledge Advanced? (Choose three.)

Product and Categories

API Roles

Console roles

Web roles

Workflows

Q40. Which three tasks should you perform after deploying custom objects? (Choose three.)

creating a workspace

creating standard reports

creating system attributes

adding the workspace to a user’s navigation set

editing a user’s profile to grant permissions to use the custom object workspace

defining relationships with other custom objects or standard objects

Q41. Your customer tries to use Knowledge Foundation API to fetch answer articles from Oracle Service Cloud and display them in an external application.
However, when they try to connect with Knowledge Foundation API they receive an exception code “ACCESS_DENIED”.
What are two reasons for this? (Choose two.)

Staff account credentials are not correct.

Staff account profile does not have permission to access Knowledge Foundation API.

For Site “II_CONNECT_ENABLED” Configuration setting is not turned on.

For Site “IP_CONNECT_ENABLED” Configuration setting is not turned on.

Knowledge Foundation API can only be used by an internal application.

Q42. In Knowledge Advanced, if 1000 documents were linked to cases 1000 times before tuning, then how many times should they be linked after tuning, such that the tuning impact is negative and you may need to revise the changes?

1000

500

250

100

Q43. Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

Product/Category

Keywords

Status

Access Level

Assigned account value

Attachments

Summary

Display Position

Q44. In Knowledge Advanced, which section displays the lock status?

Reports

Properties

Overview

Analytics

Q45. In Knowledge Advanced Search what is the use of the Concept feature?

Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.

Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.

Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.

Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.

Q46. What should you do to ensure two published answers are always returned for a specific search word?

Create multiple Priority words that share the same name.

List the search word under both Answers Keywords and Stop words.

List the search word under Stop words.

List the search word under Answers Keywords.

Create multiple search words associated within a single priority word group.

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