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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Extensibility in SAP CX Solutions | 11-20% | – Side-by-side extensibility using SAP BTP – In-app extensibility – Low-code/No-code development (SAP Build) |
| Topic 2: SAP Sales Cloud and SAP Service Cloud | 11-20% | – Sales process configuration – Integration with back-end systems – Service ticket workflows |
| Topic 3: The Intelligent Enterprise | <=10% | – SAP Business Suite Strategy – Understanding SAP’s End-to-End Business Processes |
| Topic 4: SAP Integration Suite | 11-20% | – Open Connectors – Cloud Integration capabilities – API Management – Integration strategy and architecture |
| Topic 5: SAP Commerce Cloud | 11-20% | – Storefront and catalog management – Commerce solution architecture – Order management |
| Topic 6: SAP Emarsys Customer Engagement and SAP Marketing Cloud | <=10% | – Campaign management – Marketing automation strategies – Customer segmentation |
| Topic 7: SAP Customer Data Solutions | 11-20% | – Customer Data Cloud (Identity and Consent) – Customer Data Platform (Unification and Segmentation) |
| Topic 8: Managing Clean Core | <=10% | – Evaluating for clean core principles – Applying clean core methodology to SAP CX solutions |
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